napoli Privacy Policy
This page describes what we collect when you use napoli and how we keep that data protected. We at napoli take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or place a wager on Liga 1, Piala AFF, or any other market on our platform, we collect certain information to verify your identity, process your transactions, and comply with legal obligations.
Our napoli privacy practices follow Indonesian data protection standards and international best practices. We do not sell your personal data to third parties. We share information only with payment processors, fraud-detection services, and legal authorities when required by law.
If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team. We respond in English and Indonesian during business hours.
What data we collect on napoli
We collect information in several categories. When you register for a napoli account, we collect your name, email address, phone number, date of birth, and residential address. We verify this information against government-issued ID to confirm your identity and ensure you are of legal age to use our platform.
When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we collect transaction records including the payment method, amount, timestamp, and your bank or wallet account details. We retain these records for accounting and anti-money-laundering compliance.
When you use napoli—whether placing a sportsbook wager on a Champions League match, spinning a slot game, or playing at a live-dealer table—we log your activity: the market or game, the wager amount, the outcome, and the timestamp. We use this data to calculate your account balance, detect fraud, and comply with regulatory audits.
We also collect technical data: your IP address, device type, browser version, and approximate location (derived from IP geolocation). This helps us detect unauthorized access, prevent fraud, and ensure our platform runs smoothly across different devices and networks.
How we use your napoli data
We use your personal data to operate napoli: to verify your identity, process deposits and withdrawals, settle wagers, and maintain your account. We also use it to detect and prevent fraud, money laundering, and unauthorized access. If we detect suspicious patterns—such as rapid account creation followed by large deposits, or wagers placed from multiple countries in quick succession—we may request additional verification or temporarily suspend your account pending investigation.
We use your contact information (email and phone) to send you account notifications, deposit confirmations, withdrawal updates, and support responses. We do not send marketing emails unless you opt in. You can manage your communication preferences in your napoli account settings.
We may use aggregated, anonymized data (such as "average wager size" or "most popular market") for internal analytics and platform improvement. This data cannot identify you personally.
Third-party processors and data sharing
Our napoli platform relies on third-party service providers to operate. We share your data with payment processors (such as mobile banking, local payment, and our banking partners) to complete deposits and withdrawals. These processors handle your payment information according to their own privacy policies and security standards.
We also work with fraud-detection and identity-verification services. These vendors receive your name, ID number, and address to confirm your identity and check against fraud databases. They do not retain your data beyond the verification process.
Our napoli servers may sit outside your jurisdiction (for example, in Singapore or other regional data centers). By using napoli, you consent to your data being processed and stored in these locations. We apply encryption and access controls to protect your data regardless of server location.
We share data with legal authorities only when required by law—such as a court order, regulatory investigation, or anti-money-laundering compliance request. We do not voluntarily disclose user data to government agencies.
Cookies and tracking on napoli
Our napoli platform uses cookies to maintain your login session, remember your preferences, and track your activity for fraud prevention. These are essential cookies; without them, napoli cannot function. We do not use cookies for third-party advertising or behavioral tracking.
You can disable cookies in your browser settings, but doing so may prevent you from logging into napoli or using certain features. We recommend keeping cookies enabled for the best experience.
Your napoli privacy rights
- You may request a copy of all personal data we hold about you.
- You may request correction of inaccurate data (such as an outdated address).
- You may request deletion of your account and associated data, subject to legal retention requirements.
- You may object to certain uses of your data (such as fraud-detection profiling).
- Contact our support team to exercise any of these rights.
Data retention and account closure on napoli
We retain your napoli account data for as long as your account is active. If you close your account, we retain transaction records for seven years to comply with Indonesian financial regulations and anti-money-laundering laws. Personal data (such as your name and address) is deleted within 30 days of account closure, except where we are legally required to retain it.
If your napoli account is suspended due to fraud or violation of our terms, we retain all data indefinitely to prevent re-registration and to support any legal proceedings.
Security practices on napoli
We encrypt all data transmitted between your device and our napoli servers using industry-standard TLS encryption. Your login credentials are hashed and salted; we do not store passwords in plain text. Payment information is encrypted and stored separately from your account profile.
Our napoli team undergoes regular security training. We conduct periodic security audits and penetration testing to identify and fix vulnerabilities. We do not guarantee absolute security; no online platform is immune to attack. If we detect a data breach, we notify affected users and relevant authorities as required by law.
Changes to our napoli privacy policy
We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be notified to your registered email address at least 30 days before taking effect. Your continued use of napoli after a change means you accept the updated policy.
If you have questions about our privacy practices or wish to contact our data protection team, email our support address or use the live chat on napoli. We respond within a few business hours during standard operating hours.